Support

Customized User/Administrator Support

Our experienced team is ready to provide you with as many levels of custom support as you need. We help our clients in a variety of support roles including:

• Business intelligence help desk for remote sales team members
• One-on-one support with administrators for application changes and product upgrades
• Enduser help desk support via white-label toll-free number

Throughout the lifecycle of your business intelligence solution, we can provide a range of support options, including:

Comprehensive Training Programs

We offer education and training support for your staff and business users. Our comprehensive training will help ensure the ongoing success of the project.
Our training services include informal knowledge transfer sessions plus formal product training and customized training classes for all solutions.
For in-depth knowledge transfer, we recommend classroom courses. Aspen’s team of instructors has a thorough understanding of Enterprise Planning and Business Intelligence capabilities and technologies.