Get an Inside View of Your Operations
Our analytics solutions will give you a complete view of operations so you can make informed and intelligent decisions. Understand where your greatest profits are being made and which areas need improvement. From sales and customer service to manufacturing, we can give you the insights you need:
Sales and Margin
Want to know where you are making profit? Stop guessing and see the big picture. Find out which sales person is not only selling, but generating, the profits you desire. Gain immediate insight from your data. Compare trends from any angle: year-over-year, costs and margins, customer, ship-to, and warehouse and products, to name a few.
Customer Service Performance
Ensure that you deliver the right products to the right customers at the right time. Monitor customer service performance metrics, including percentages for on-time, complete, and back-ordered shipments. Data for resale items can be analyzed by vendor or product. Learn how you can leverage data to strategically improve your customer service performance and increase profits.
Monitor inventory status for understock or overstock conditions, inventory grading, and supply-chain analysis. Fulfill corporate reporting requirements for slow-moving and obsolete metrics. Find out how you can use inventory monitoring tools to streamline your inventory levels.
Work order tracking, including for non-quality events like production delays, machine data, and parts quality. Improve performance and meet or exceed customer expectations with on-time and quality reporting on manufacturing processes.
Customer Relationship Management (CRM) Analysis
Customizable customer service management. We can offer rich detail and additional reporting features beyond the scope of a traditional CRM.
Improve customer relationships and retention through detailed analysis of customer interactions. Manage the productivity and performance of your sales team. Gather intelligence on agent exchanges, sales opportunities, and other key performance indicators. Learn more about our rich CRM analysis tools and capabilities.
The key to excellent customer service and relations is the cultivation of a deep understanding of your customers, including who they are, why they chose your company, how they feel about your products and services, and what products and services they expect. With our customer profile analysis tools, you can consolidate your customer data to create meaningful profiles of your customers and gain critical insight into their expectations. Find out how you can improve your products and services with rich, detailed customer profiles.
Analytics tools for supplier relationship management. Track shipment quality, cost analysis, on-time deliveries, and quantity variances.
Cost to Serve (CTS)
Gain deep understanding of CTS metrics and manage the profitability of your accounts. Reports are based on the actual overhead costs and business activities incurred to service customer accounts. Customizable reports allow you to dynamically control your data. Find out how much granular insight you can gain into your CTS.